No visibility into what the team is actually doing
Review managers had no way to track daily activity across locations and team members without manually following up. Who responded today, who's falling behind, which location is stalling, none of it was visible in one place.
All activity, surfaced in one dashboard
I designed the Work Insights widgets to give managers a real-time, async view of their team's review activity. A few deliberate decisions shaped the layout:
Location-level activity log - rather than showing a flat list of responses, activity is grouped by location and team member so managers can immediately spot who's active and who isn't.
Inline check-in feed - instead of scheduling standups to get status updates, each member's latest activity surfaces automatically. Managers stay in the loop without interrupting the team.
No way to tell where the review process was breaking down
Review managers knew response times were slow, but couldn't pinpoint where exactly things stalled, was it the initial response, the follow-up, or the resolution step? Without a breakdown, every fix was a guess.
End-to-end visibility into the review lifecycle
I designed the Review Cycle dashboard to break down the full review journey, from first customer contact to final resolution across each step. A few deliberate decisions shaped the layout:
Stage-by-stage breakdown - rather than showing a single "avg. response time" number, each phase of the review cycle (received → first response → follow-up → resolved) is tracked separately, so managers can isolate exactly where delays occur.
Distribution by location - the bubble chart maps cycle time per location, making it immediately clear which branches are consistently slow and which are outliers versus systemic issues.
🔒 If you are interested in the details and the rest of the project, please contact me.
